NEW FOR 2024
Dental Plan Updates:
VACEPlus is now offering just one dental plan design – Plan 1, as of January 1, 2024. The Plan 1 benefit design did not change, however there is a slight change in the rates.
Learn more about the Delta Dental Group Admin Portal.
Vision Plan Updates:
The VSP Vision plan will be moving to DeltaVision® effective January 1, 2024. Your group and currently enrolled subscribers will be automatically moved to DeltaVision®. The DeltaVision® enrollment form can be found on our website. New Subscribers will need to complete a DeltaVision® enrollment form and send it to the address/email on the form
Administrative Updates:
Beginning January 1, you will be able to receive your invoices electronically, pay monthly premium through ACH (automatic monthly withdrawals), and administer your enrollment online. More information and registration instructions for these options will be sent out in the next coming months.
We are excited about the upcoming changes and options for ease of plan administration for you, our partners. We thank you for your continued partnership and hope that you are as excited as we are.
Informational Meeting Videos:
Once they become available, we will post videos of these meetings on our website.
Dental Insurance - Frequently Asked Questions
What is changing with the VACEPlus dental program?
Beginning January 1, 2024 VACEPlus is now offering just one dental plan design, Plan 1. The Plan 1 benefit did not change, however, there is a slight change in the rates.
Will I get a new group number?
When will I get my first invoice directly from Delta Dental?
Will my employees receive new ID cards?
Yes, employees will receive ID cards at their home address approximately two weeks after their enrollment is processed. They may also obtain their ID cards via the patient portals or mobile apps. *please note that members will need to re-register at nedelta.com/patients and the mobile app with their new subscriber number.
Where will my invoice be sent?
How do I get access to the eBilling site to receive my invoices electronically?
Instructions on how to register for the eBilling site will be sent in October. Please be on the lookout for this mailing from Northeast Delta Dental, as it will have your group’s unique information in order to register or contact the eligibility department at eligibilitydepartment@nedelta.com or 1- 800-537-1715.
What address should payments be sent to?
Can I make my payment electronically?
Yes, there are two options to pay electronically, either via ACH (please see ACH authorization form on the VACEPlus website) or through the eBilling portal. To register for eBilling, please refer to the letter received in October or the eBilling FAQs at https://ebilling.nedelta.com/Site/ReturnFileContent?ContentKeyword=FAQ&ReturnInline=True. For assistance with eBilling registration, please call Northeast Delta Dental’s eligibility department at 603-223-1230.
Who do I contact if I have a question about my invoice?
Where should I send Enrollment Changes for employees?
- For enrollment changes effective 1-1-2024 and after: New enrollment and changes to existing enrollment should be entered on the Enrollment-Change Form found on the VACEPlus website and sent to eligibilitydepartment@nedelta.com. To terminate coverage for an employee, please complete the termination report form also found on the VACEPlus website and send to eligibilitydepartment@nedelta.com. Please be sure that your group and sublocation number is included and all information is completed in full. Missing information will delay the enrollment/change. You may also make changes directly on the Group Admin Portal.
How do I get access to the Group Admin Portal to view and make changes to my enrollment?
You may register for the Group Admin Portal after 12-15-2023. Please complete the Group Admin Portal Authorization Form located on the VACEPlus website and send to groupadminportal@nedelta.com or fax to 603-223-1129. In addition to completing the authorization form, you will need to register at nedelta.com. The Group Admin Portal Guide located on the VACEPlus website includes instructions for registration and use of the portal. For assistance with the Group Admin Portal, please contact the eligibility department at 603-223-1230.
Who should I contact about group changes, i.e. contact changes, plan changes?
For group changes effective 1-1-2024 or after: If you work with a benefit broker you should contact them for any plan changes, group contact changes, etc. If you do not work with a benefit broker you should email vacebenefits@vtchamber.com.
Who do my employees and I call if we have a question on our benefits or claims?
Vision Insurance - Frequently Asked Questions
What is changing with the VACEPlus vision program?
Beginning January 1, 2024, the only vision plan offered through VACEPlus is the DeltaVision plan on the EyeMed network. All groups currently enrolled on the VSP plan will automatically be moved to DeltaVision.
Will I get a new group number?
How do I locate an In-Network DeltaVision Provider?
To locate an in-network provider, visit: https://eyedoclocator.eyemedvisioncare.com/nedd/en and utilize the ACCESS network. There are also 5 online retailers that are in-network:
When will I get my first DeltaVision invoice?
Will my employees receive new ID cards?
Where will my invoice be sent?
How do I get access to the eBilling site to receive my invoices electronically?
Instructions on how to register for the eBilling site will be sent in October. Please be on the lookout for this mailing from Northeast Delta Dental, as it will have your group’s unique information in order to register or contact the eligibility department at eligibilitydepartment@nedelta.com or 1- 800-537-1715.
What address should payments be sent to?
Payments via check should include your group number and be sent with the remittance page from your invoice to: Northeast Delta Dental, PO Box 9566, Manchester NH 03108- 9566.
Can I make my payment electronically?
Yes, there are two options to pay electronically, either via ACH (please see ACH authorization form on the VACEPlus website) or through the eBilling portal. To register for eBilling, please refer to the letter received in October or the eBilling FAQs at https://ebilling.nedelta.com/Site/ReturnFileContent?ContentKeyword=FAQ&ReturnInline=True. For assistance with eBilling registration, please call Northeast Delta Dental’s eligibility department at 603-223-1230.
Who do I contact if I have a question about my invoice?
Starting with the January 2024 invoice, you may contact the eligibility department at 1-603-223-1230 for any questions regarding your invoice.
Where should I send Enrollment Changes for employees?
- For enrollment changes effective 1-1-2024 or after: New enrollment and changes to existing enrollment should be entered on the Enrollment Change From found on the VACEPlus website and sent to eligibilitydepartment@nedelta.com. To terminate coverage for an employee, please complete the termination report form also found on the VACEPlus website and send to eligibilitydepartment@nedelta.com Please be sure that your group and sublocation number is included and all information is completed in full. Missing information will delay the enrollment/change. You may also make changes directly on the Group Admin Portal.
How do I get access to the Group Admin Portal to view and make changes to my enrollment?
You may register for the Group Admin Portal after 12-15-2023. Please complete the Group Admin Portal Authorization Form located on the VACEPlus website and send to groupadminportal@nedelta.com or fax to 603-223-1129. In addition to completing the authorization form, you will need to register at nedelta.com.
The Group Admin Portal Guide located on the VACEPlus website includes instructions for registration and use of the portal.
Who should I contact about group changes, i.e. contact changes, plan changes?
- For group changes effective 1-1-2024 or after: If you work with a benefit broker you should contact them for any plan changes, group contact changes, etc. If you do not work with a benefit broker you should email vacebenefits@vtchamber.com.
Who do my employees and I call if we have a question on our benefits or claims?
All calls for specific benefit or claim questions should go to EyeMed’s Customer Service Department, 1-866-723-0513, 7 days a week, 7:30am to 11pm EST Monday-Saturday and 11am to 8pm ESP Sunday. Members may also access their benefit and claim information on the EyeMed patient portal at https://member.eyemedvisioncare.com/nedd/en
2024 VACEplus Documents and Forms
- 2024 VACEplus New Rates Information
- 2024 VACEplus Dental and Vision Brochure
- 2024 VACEplus Northeast Delta Dental Administrative Guide
- 2024 VACEplus Northeast Delta Dental Group Admin Portal Reference Guide
- 2024 VACEplus Delta Dental Group Authorization Form for Use of Group Admin Portal
- 2024 VACEplus Group Employer Information Update Form
- 2024 VACEPlus Joinder Form
- 2024 VACEplus Northeast Delta Dental ACH Authorization Form
- 2024 VACEplus Northeast Delta Dental eBilling Frequently Asked Questions
- 2024 VACEplus Northeast Delta Dental eBilling Northeast Delta Dental eBilling Use Guide
